Return and Refund Policy

We want you to feel confident and excited about joining our workshops. While we don’t offer physical goods, we still aim to make your experience as smooth and transparent as possible.

• Up to 7 days before the workshop: You may cancel for a full refund.
• Less than 7 days before: We’ll offer a 50% refund, or reschedule you for a future session (subject to availability).
• 24 hours or less before: Unfortunately, we can’t offer refunds, but we may be able to reschedule you.

• If we cancel or postpone a workshop due to unforeseen circumstances, you’ll be offered the choice of a full refund or a rescheduled session.

• You’re welcome to transfer your spot to another person—just let me know at least 48 hours in advance.

•  If you don't attend and haven't contacted us, no refund will be issued.  

I'm passionate about creating content that informs and inspires. Because our eBooks are delivered digitally, they’re considered non-returnable once downloaded. However, I believe in fairness and transparency, so here’s how I handle exceptions:

• If you purchased an eBook by mistake, please contact me within 24 hours and before downloading, and i'll  issue a full refund.
• If the eBook is technically defective (e.g. corrupted file, missing content), I’ll either replace the file or offer a full refund—just reach out within 7 days of purchase.
• If you encounter issues with access or delivery, I’ll work quickly to fix it or refund you if the issue can’t be resolved.

• Once an eBook has been downloaded or accessed, we unfortunately can’t offer refunds unless there's a proven technical issue.
• Refunds will not be granted for dissatisfaction with content or buyer’s remorse.

If you experience any problems, please email me at katy@timeforpooch.co.uk. I'll always do my best to make things right.

We want you to love what you purchase. If something’s not quite right, here’s how we handle returns and refunds:

• You may return items within 30 days of purchase for a full refund or exchange, provided they’re unused and in original packaging.
• Please include your receipt or proof of purchase.
• Items that are damaged, worn, or missing components may not be eligible for a refund.

• Return shipping costs are the responsibility of the customer unless the item was faulty or incorrect.
• I recommend using a trackable shipping service.

Certain items cannot be returned, including:

• Perishable goods (e.g. food, flowers)
• Personal care items (e.g. opened skincare)
• Sale or clearance items (unless faulty)

• Refunds will be processed to your original payment method within 5–10 business days once I receive and inspect the returned item.
• I'll notify you by email once your refund is issued.

• If you'd prefer a different item, size, or color, let us know—I'm happy to help arrange an exchange (subject to stock availability).